In these conditions "the company" and "CLF" means CLF Distribution Ltd. "The agreement" means these
conditions together with any contract in which they may be incorporated by reference or otherwise. "Goods"
refers to all orders placed with CLF Distribution Ltd.
1. Ruling Conditions
Unless special terms are explicitly agreed in written correspondence, all contracts of sale made by the company
are subject to these conditions of sale. The company accepts the customer's order of goods upon these terms
to the exclusion of any other terms or conditions of the customer, which shall not form part of the agreement.
Acceptance of goods from the company shall be conclusive evidence before any court or arbiter that these
conditions apply there to.
2. Quotations and Prices
Quotations are not binding on us until we have accepted an order and we reserve the right to revise quoted
prices and charges in the event of any change in our costs and/or prevailing conditions between the date of
quotation and the date of despatch. The acceptance of our quotation or price must be accompanied by
sufficient information to enable us to proceed with the order forth with otherwise our quotation or price shall
be subject to amendment by us to cover any increase in cost which takes place after acceptance.
3. Payment
a) Credit Accounts are opened subject to satisfactory references and credit checks.
b) Unless specifically agreed in writing, payment terms are as agreed on the front of this form.
c) If our terms of payment are not adhered to CLF shall be entitled to cancel the contract or suspend any
further deliveries but we shall nevertheless be entitled to claim against the customer for any loss in
consequence of non-completion of contract.
d) If the customer is not a private individual, the signatories of this agreement hereby personally guarantee to
pay on demand all money and liabilities of the customer arising under this agreement now or at any time
in the future without limitation in amount up to the total amount due. We may demand payment from
you as guarantor without obtaining payment from the customer beforehand.
e) We reserve the right to charge interest on any sums not paid by their due date in accordance with these
terms. Interest will be applied at a rate of 8% above the Bank of England Base Rate per annum until the
sums are paid in full. Alternatively, we may at our option apply the interest rate and charges under the
Late Payment of Commercial Debts (Interest) Act 1998. You shall also indemnify us in relation to any other
debt collection, legal costs or other expenses incurred in the process of recovering such late or outstanding
monies.
f) Balance due on Payment Accounts must be paid by BACS. Should the company accept a payment by credit
card a charge of 2.5% of the payment value plus VAT will be levied. The percentage change is subject to
change without notice.
g) Customers with bank accounts outside of the UK will be responsible for all bank charges when making
payments to CLF.
h) In the event of a failed Direct Debit payment, a charge of £30 will be invoiced to you to cover the costs
associated with rearranging the collection of the payment. This fee will be added to your next payment.
i) In the event of 3 consecutive failed Direct Debit payments, the payment option will be removed and your
account will be changed to pre-pay at checkout.
4. Delivery and Shipping
a) Unless otherwise specified in our quotation or contract, carriage will be charged on all orders.
b) Goods are despatched on or before the date of invoice and no responsibility is accepted for delays in
transit. Every effort will be made to keep to any dates specified but the company accepts no liability in
case of failure to do so unless it has given an express undertaking in writing to affect delivery within a
specified time.
c) Deliveries are scheduled between 9:00 AM and 5:00 PM. Someone must be available during these hours
to accept the delivery. If the premises are closed or no one is available to receive the delivery, a re-
delivery fee will apply. If delivery outside of these hours is required, this must be agreed upon at the time
of booking; however, a specific delivery time cannot be guaranteed.
d) Orders containing chilled and/or frozen products must meet a minimum value of £35 for each category.
Any claims for thawed or compromised goods where the minimum value has not been met will not be
eligible for credit or refund.
e) International Shipments which are returned to CLF duty unpaid will be subject to a restocking fee, shipping
charges and a handling charge at the company’s discretion.
5. Non-Delivery and shortages
a) Customers are requested to examine all goods upon delivery and notify the carrier's representative by
marking the delivery note with any visible damage, shortage, or irregularity.
• For deliveries made by DHL, any claims for lost or entirely damaged parcels must be submitted to
CLF within 24 hours of the delivery date/time.
• If the issue concerns only part of the order (e.g., missing items or partial damage), customers
have up to 48 hours from the date/time of delivery to raise a claim.
b) For special order items, all claims must be made within 24 hours of delivery.
c) If the goods are not delivered within 3 days of the company's invoice you must notify CLF in writing.
d) Claims submitted later than 24 or 48 hours (as applicable) will not be eligible for credit under these
terms.
6. Export Incoterms
a) CLF offer Incoterms by negotiation. For courier shipments the default terms are DAP (Delivered at Place),
the buyer is responsible for any import duties and taxes. For pallet orders the default terms are EXW ( Ex
Works), the buyer is responsible for collecting their goods from CLF, insurance and import duties and
taxes, CLF is not liable for any damages whilst in transit or upon delivery.
b) CLF require proof of export for all export orders. CLF reserve the right to charge VAT for any Export
shipments if the proof of export is not obtained.
7. Defects and Returns
a) All sales are final.
b) Our wholesale sales to you are non-returnable. Returns will only be accepted if there is a fault with the
goods, in an event of a product recall or an error on our part.
• Any returns made without prior written authorisation may be refused a credit or will be subject
to a 30% restocking fee.
• Any returned items that are received damaged, not in the original condition, or not in resalable
condition will not be credited.
c) In the event of any article being defective in materials or workmanship when delivered we undertake to
replace or repair the article free of charge. Our liability is limited to such replacement or repair, which
shall be deemed a complete fulfilment of our contract.
d) We shall be under no liability whatsoever for any consequential damage, loss or other expenses whether
arising out of contract, negligence or otherwise.
e) In the event of any complaint or any other article being defective in materials or workmanship when
delivered, notification must be made to us immediately and we are to be allowed a reasonable time to
enable us to replace or repair any article, providing that all defective articles are returned to us in the state
in which they were supplied by us.
f) All claims must be made 48 hours after receipt of the order to be processed. CLF reserve the right to reject
any claims after this point.
g) If you have chosen to have your order shipped via a parcel network and it contains glass items, we are not
able to credit any glass items.
h) It is the customer’s responsibility to check all product information, including ingredients, allergens, and
country of origin, prior to placing an order. We do not accept returns or offer refunds for products
ordered in error, including but not limited to issues relating to ingredient content or product origin.
8. Value Added Tax
All prices are exclusive of value added tax where applicable, which will be charged at the current rate.
9. Retention of Title
a) Property, legal and beneficial in any goods supplied by the seller shall pass to the buyer only when the seller
has received full payment for all sums then owed by the buyer to the seller.
b) Goods in respect of which property has remained with the seller shall be identifiable as those of the seller,
and the buyer shall at its own expense immediately return such goods to the seller or permit the seller to
enter into the buyer’s premises to collect such goods should the seller so request.
c) Risk shall pass to the buyer with possession of the goods.
10. Sales Channels
a) Our products are supplied for resale through your physical retail location or your own online store. CLF
exclusive brands are strictly prohibited from being sold on Amazon, eBay, or similar third-party
marketplaces. Additionally, some suppliers may impose further restrictions on online resale. Please
contact Customer Services to confirm any product-specific limitations before listing items for sale online.
b) It is the sole responsibility of the customer to ensure they are authorised to sell specific brands on any
third-party or online platforms (such as Amazon, eBay, etc.). CLF accepts no liability for any restrictions,
removals, or penalties imposed by brands or platform operators as a result of unauthorised listings.
c) The purchase of a product/brand confirms your agreement for CLF to share your store name and postcode
with the supplier. We share data with our suppliers to help them improve our customer business support.
d) Your contact email address will be automatically added to our mailing list to receive marketing emails
from CLF. You can unsubscribe to this at any time by using the unsubscribe link at the bottom of every
email.
11. Telephone Calls
Telephone calls may be monitored or recorded for quality assurance and training purposes.
12. Customer Services Enquiries
a) If you have a customer services enquiry regarding your order, please use the contact information available
on our website www.clfdistribution.com
b) If you are not satisfied with the service you are receiving, please ask for your complaint to be escalated to a
manager.
c) Customer service-related matters should not be posted on social media or any other type of public forum
or broadcast. Negative or derogatory posts may result you your account being suspended or closed
immediately and any amounts due to the company will be due on demand.
13. Right to Offset
CLF Distribution Ltd may at any time, without any notice, combine, consolidate or merge all or any liabilities of
you, and any associate of you and may set off or transfer any sums from time to time owed by you or any
associate of you against any liability of CLF Distribution Ltd to you, whether such liability is present or future,
liquidated or un-liquidated, and whether or not either liability arises under these terms of business. Any
exercise by CLF Distribution Ltd of its rights under this clause shall not limit or affect any other rights or
remedies available under these terms or otherwise.
14. Governing Law and Jurisdiction
This agreement and any dispute or claim arising out of or in connection with it shall be governed by and
construed in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction to
settle any dispute or claim arising out of this agreement. By ordering from CLF, you are agreeing to these terms
15. The Sale and Supply of Alcohol
15.1. Trade Purchases Only
Alcoholic products supplied by CLF are supplied on a business-to-business basis only. The Customer warrants that all
Alcoholic Products purchased from CLF are purchased wholly for the purposes of the Customer's trade or business and not
for personal, household or domestic consumption.
15.2. Legal Authority to Sell Alcohol
The Customer warrants that it is legally entitled to purchase, possess, store, advertise, offer for sale, sell and supply the
Alcoholic Products purchased from CLF and that it holds and shall maintain all licences, registrations, permissions and
authorisations required by applicable law for its activities. The Customer shall ensure that Alcoholic Products are sold only
from or through premises, websites, fulfilment locations and other sales channels that comply with all applicable licensing
requirements.
15.3. Retail Licensing
Where the Customer sells Alcoholic Products by retail, the Customer warrants that every premises from which the retail sale
of Alcoholic Products takes place is appropriately licensed and that all sales are made in accordance with the applicable
premises licence and any conditions attached to it.
15.4. Online and Remote Sales
Where the Customer sells Alcoholic Products through a website, marketplace, application, telephone, mail order or any
other remote sales channel, the Customer warrants that:
a) the premises from which the Alcoholic Products are appropriated to customer orders are appropriately licensed where
required by law;
b) the Customer operates appropriate procedures to prevent unlawful sales of Alcoholic Products to persons under the
minimum legal age;
c) all delivery and fulfilment arrangements comply with applicable licensing legislation and the conditions of the relevant
premises licence; and
d) where a third party is used to deliver Alcoholic Products, appropriate contractual and operational controls are maintained
to ensure compliance with applicable age-restriction requirements.
15.5. Age-Restricted Sales
The Customer shall not knowingly sell, supply or deliver Alcoholic Products to any person under the minimum legal age and
shall operate and maintain appropriate age-verification policies and procedures in accordance with applicable law and the
conditions of its licences. The Customer shall ensure that all employees, agents, contractors and delivery providers involved
in the sale or delivery of Alcoholic Products are appropriately instructed and trained in the Customer's age-verification
procedures where applicable.
15.6. CLF's AWRS Approval
The Customer acknowledges that CLF is an approved alcohol wholesaler under the Alcohol Wholesaler Registration Scheme
("AWRS"). CLF's current AWRS Unique Reference Number ("URN") is XZAW00000106763. Where required by law, the
Customer is responsible for verifying CLF's AWRS approval before purchasing Alcoholic Products from CLF and for
periodically refreshing such verification.
15.7. Customer Wholesale Activities
Where the Customer sells or arranges the sale of Alcoholic Products to another business for onward sale or supply, the
Customer shall:
a) notify CLF that it carries out such wholesale activities;
b) hold and maintain a valid AWRS approval where required by law;
c) provide its AWRS URN to CLF upon request; and
d) immediately notify CLF if its AWRS approval is suspended, revoked, cancelled or otherwise ceases to be valid.
15.8. Customer Information and Due Diligence
The Customer shall provide CLF, upon request, with such information and documentation as CLF reasonably requires in
order to comply with its legal, regulatory, excise or due-diligence obligations in relation to Alcoholic Products. Such
information may include, without limitation:
a) evidence of the Customer's identity and legal status;
b) company registration and VAT information;
c) trading and delivery addresses;
d) information concerning the nature of the Customer's business;
e) premises licence or other alcohol licensing information;
f) details of websites, marketplaces or other channels through which Alcoholic Products are sold;
g) AWRS approval details where applicable; and
h) such other information as CLF may reasonably require to establish the legitimacy and nature of the Customer's proposed
alcohol trading activities.
The Customer warrants that all information supplied to CLF for these purposes is complete and accurate and shall promptly
notify CLF of any material change.
15.9. Payments for Alcoholic Products
Unless otherwise agreed by CLF following appropriate verification, payment for Alcoholic Products shall be made from a
bank account or other payment method held in the name of the Customer. CLF may request additional information or
verification where payment is made or proposed to be made by a third party.
15.10. Delivery Addresses
The Customer shall ensure that Alcoholic Products are delivered only to legitimate business premises or other locations
previously disclosed to and accepted by CLF. The Customer shall provide reasonable evidence of its connection with any
delivery address upon request. CLF may refuse or suspend delivery to any address that it is unable reasonably to verify.
15.11. Product Integrity and Traceability
The Customer shall not remove, alter, obscure, replace or interfere with any statutory labelling, batch or lot identification,
duty marking, traceability information or other legally required marking appearing on any Alcoholic Product. The Customer
shall store and handle Alcoholic Products in accordance with applicable law and any relevant instructions supplied by CLF or
the manufacturer.
15.12. Recall, Withdrawal and Stop-Sale Notices
Where CLF notifies the Customer of a recall, withdrawal, stop-sale notice or regulatory investigation relating to an Alcoholic
Product, the Customer shall:
a) immediately cease sale of affected stock where instructed by CLF;
b) identify and quarantine affected stock;
c) comply promptly with CLF's reasonable instructions;
d) provide CLF with reasonable information concerning affected stock held or supplied by the Customer; and
e) where applicable, cooperate with any recall or withdrawal of affected stock from the Customer's own customers.
15.13. Suspension of Supply
CLF may, without liability to the Customer, refuse, suspend or cancel the supply of Alcoholic Products where CLF reasonably
believes that:
a) the Customer does not hold a licence, approval or authorisation required by law;
b) the identity, business activities or trading premises of the Customer cannot reasonably be verified;
c) Alcoholic Products supplied by CLF may be sold, supplied, stored or otherwise dealt with unlawfully;
d) the Customer is carrying out alcohol wholesale activities without a valid AWRS approval where such approval is required;
e) the Customer has failed to provide information or documentation reasonably requested by CLF;
f) the Customer has provided information which CLF reasonably believes to be inaccurate or misleading; or
g) continued supply could expose CLF to legal, excise, regulatory or material reputational risk.
15.14. Indemnity
The Customer shall indemnify CLF against all losses, liabilities, claims, costs and expenses reasonably incurred by CLF arising
directly from the Customer's breach of this clause 15, including reasonable legal and professional costs and any regulatory
penalty to the extent that such penalty is lawfully recoverable from the Customer.